How does the billing process work?

BMS in Upland, California provides billing services for MN Sport & Spine Rehab.

• BMS bills your insurance company, Workers' Comp, auto or you based on Common Procedure Terminology (CPT) codes.
• These codes are transferred to a billing form that is either mailed or electronically communicated to the payer.
• The payer processes this information and makes payments according to an agreed upon fee schedule.
• An Explanation of Benefits (EOB) is generated and sent to the patient and the physical therapy billing office with a check for payment and a balance due by the patient.
• The patient is expected to make the payment on the balance, if any.
• Prompt Pay Policy - For patients who desire to pay in full at the time of service and/or do not have health insurance coverage, we offer a prompt pay discount determined by the length of treatment. If the patient chooses to pay under this policy, we will NOT file a claim with the patient's insurance.
• Requests for Financial Assistance - We will review all requests for financial assistance. Because our contracts with insurance companies require that we make an attempt to collect the balance due on accounts, we must document the circumstances that necessitate the request for financial assistance. We will ask that a "Request for Account Adjustment" form be completed by the patient/guarantor and submitted to our office prior to reviewing the account. We consider this information to be confidential and will follow our privacy guidelines.